FAQ

Is a smart lock safe from hacking?

LOCKIFY is designed to operate securely in everyday use and works without an internet connection.

Because it does not rely on Wi-Fi or online access to function, the risk of external hacking is significantly reduced.

What happens if the battery is completely drained? Will I be locked out?

No.

LOCKIFY is designed to prevent lockouts caused by battery depletion. It provides Low battery alerts, USB-C emergency power access, A physical key backup.
So you can always enter, even if the batteries run out.

What if fingerprint recognition fails?

LOCKIFY supports multiple access methods, including fingerprint, passcode, and physical key. If one method doesn’t work, there is always another way to unlock the door.

Will LOCKIFY fit my door?

LOCKIFY is designed to fit most standard door sizes. To be sure, please refer to the Door Compatibility Guide on the product page before installation.

Is installation difficult?

Not at all. LOCKIFY is designed to meet U.S. deadbolt standards. With just a single Phillips screwdriver, installation can be completed in just a few minutes.

Is it easy for children or elderly users to operate?

Yes.

LOCKIFY is designed for ease of use, with Simple operation, A clear, easy-to-read keypad, Automatic locking
It’s suitable for users of all ages.

Can multiple people use the lock?

Yes.

LOCKIFY is designed for shared use in families, shared homes, and guest settings. You can register up to: 100 fingerprints, 20 passcodes making it easy to manage access for multiple users.

Can it be used outdoors?

Yes.

LOCKIFY features a dust- and moisture-resistant design, allowing it to operate reliably in everyday outdoor conditions, including rain, humidity, and temperature changes.

Does the lock still work if the internet or Wi-Fi is down?

Yes.

All LOCKIFY functions operate without an internet connection. Access is never restricted by network issues, and offline operation further reduces the risk of hacking.

What if the lock malfunctions? How do warranty and support work?

LOCKIFY is designed so that customers are never left to solve problems alone. We offer clear warranty coverage and customer support to help resolve issues before they become serious. If you experience any problems, please contact us through the Contact Us page for assistance.